PS-Tools -USB Device Not Recognized -Panel will not load
problem:when using PS-Tools to load panel message dispalys "USB Device Not Recognized" and panel will not load
panels affected: FIRE-LITE MS-9200 MS-9600 MS-5 MS-10 MS-5UD-3 MS-10UD-7, NOTIFIER NFW-100
CAUSE: A problem with the AC power from both the laptop and panel both being connected at the same time causing the USB port to stop working
FIX: remove the AC power from the downloading laptop (run on batteries) or remove AC power from FACP
notes:
If your laptop displays "USB Device Not Recognized" PS-Tools will not connect to panel.
I had this problem with two different model laptops.
I was loading a panel 3 or 4 times then it just stop working, I did not put 2 and 2 together.
I called Fire-Lite Tech support "NO HELP"
unplug your laptop