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I need to remove two smoke detectors from the est2 program due to a remodel project. What are the steps to remove the two smoke detectors from the program. I am est3 certified. I have the current sdu project the est2 the software and cable. I am just unsure how to proceed to download the new databas...

Took over a customers account which is an EST3X . In the database conversion progress window the conversion only goes to 95% overall. All other modules go to 100%. Progress for for CPU's only goes to 91%.Yet the window says conversion complete in bottom left hand corner and i do get my "Done&qu...

Can anybody tell me why I would have an alarm activation 111000002 and a supervisory activation 120000002 on my cms messaging report?
My monitoring company can not input zone descriptions for zone 2 if one is alarm and one is supervisory. Its communicating in contact ID.
See attached cms report.

Hello I am getting a timer test with trouble but the fire alarm panel is normal. However when i view status Troubles i can see.... First Trouble Act P:00 C:00 D:004 First Trouble Response P:00 C:00 D:0026 CMS First Trouble Response P:01 C:03 D:686 Unprogrammed Device Data Card 2 I do not show any un...

Thank you. That was it!

Hello, After updating a few panels to sdu ver 5.4 the monitoring company is receiving Timer Test w/Trouble signal every night. There are no troubles on the panel or in the history. Asked monitoring co. to do a clear restoral and a full clear on there end yet every night same thing. Timer test with t...

Removed wires from amplifiers and speakers and battery. Ground fault stil present. Anything else i can look at or try?

Hello. I have an active ground fault P:01 C:00 D:602. Its the card 00 throwing me off. Is it coming from the 3cpu or the power supply? How would i determine which one has the ground fault?